Privacy Policy

1. Introduction and Purpose of This Privacy Policy

My Stray App recognizes that trust is the foundation of any digital platform built around community participation, animal welfare, and social responsibility. This Privacy Policy has been established to clearly and transparently explain how personal information is collected, used, processed, stored, protected, and disclosed when users interact with the My Stray mobile application, website, and associated digital services. The platform enables users to report lost, found, injured, abused, or adoptable animals, manage pet profiles and medical histories, create foster houses, communicate with NGOs, and interact with other users. These activities often involve sharing personal contact details, location-based information, images, and sensitive animal-related data, making privacy protection a critical responsibility.

The primary purpose of this Privacy Policy is to help users understand what information is collected, the reasons behind such collection, how the information supports the functioning of the platform, and the measures taken to ensure data security. This policy also outlines the rights and choices available to users in relation to their personal data. By accessing or using My Stray App, users confirm that they have read, understood, and agreed to the practices described in this policy. If a user does not agree with any part of this Privacy Policy, they are advised to stop using the application and its services.

My Stray App may update this Privacy Policy from time to time to reflect changes in legal requirements, technological advancements, operational practices, or service offerings. Any updates will be communicated through the app or website, and continued use of the platform after such updates will be considered acceptance of the revised policy. This Privacy Policy applies to all users, including individual users, pet owners, foster house owners, volunteers, donors, and registered NGOs, and it forms an integral part of the overall terms governing the use of My Stray App.

2. Scope and Applicability of the Privacy Policy

This Privacy Policy applies to all personal and non-personal information collected, processed, and stored by My Stray App across its entire digital ecosystem. The scope of this policy includes data collected through the mobile application, official website, customer support channels, feedback mechanisms, communication tools, and system-generated logs. It governs information shared by users during account registration, profile creation, posting of animal-related cases, management of pets and medical records, participation in foster or adoption activities, communication with other users or NGOs, and configuration of notification preferences.

The policy applies equally to all categories of users, including individuals and organizations such as NGOs and animal shelters. While My Stray App strives to ensure consistent privacy practices across its services, this policy does not apply to third-party platforms, services, or websites that may be linked or integrated within the app. Examples include payment gateways, mapping services, analytics providers, or external communication platforms. Users are encouraged to review the privacy policies of such third parties independently, as My Stray App does not control and is not responsible for their data handling practices.

This Privacy Policy is designed to comply with applicable data protection and information technology laws in India and is informed by internationally recognized privacy principles such as transparency, purpose limitation, data minimization, and accountability. Where users access the platform from jurisdictions outside India, local data protection laws may also apply. In such cases, My Stray App aims to process personal data in a manner that respects the rights and expectations of users while maintaining consistent operational standards.

3. Definitions and Interpretation

For the purpose of this Privacy Policy, certain words and expressions are used with specific meanings to ensure clarity and avoid ambiguity. Personal Information refers to any information that identifies or can reasonably be associated with an individual user. This may include, but is not limited to, name, phone number, email address, profile photograph, residential area, or contact details shared within the platform. Sensitive Information refers to data that requires a higher level of protection due to its nature, such as precise location data, communication records, payment-related references, and animal medical records.

The term User refers to any individual or organization that accesses or uses My Stray App, including pet owners, foster house owners, volunteers, donors, and NGOs. Processing refers to any operation performed on information, whether automated or manual, including collection, storage, usage, modification, sharing, or deletion. Platform refers collectively to the My Stray mobile application, website, and related services.

These definitions are intended to support a clear understanding of how information is discussed and handled throughout this policy. Words used in the singular may include the plural and vice versa, depending on the context. Headings are included for ease of reference and do not affect the interpretation of the policy. Any undefined terms shall be interpreted in accordance with common usage and applicable legal standards, with an emphasis on protecting user privacy and data integrity.

4. Information Collected from Users

My Stray App collects information that is necessary to operate effectively, deliver services reliably, and maintain a safe and trustworthy environment for animal welfare activities. Information is collected either directly from users or automatically through system interactions. Directly provided information includes details shared during account registration, such as name, phone number, email address, and profile image. Users may also provide extensive information when creating posts related to lost, found, injured, cruelty, or adoption cases, including descriptions, images, location details, reward amounts, and contact preferences.

Additionally, users may create pet profiles that include pet name, species, breed, age, identification marks, and medical history such as vaccinations or treatments. NGOs may provide organizational details, shelter information, and listings of public or shelter pets. Automatically collected information includes device type, operating system, IP address, app usage patterns, timestamps, interaction logs, and performance diagnostics. This information helps improve app stability, enhance user experience, prevent misuse, and support troubleshooting.

My Stray App collects only such information that is relevant and proportionate to its intended purposes. The platform does not knowingly collect unnecessary or excessive data, and information collection is guided by principles of transparency, fairness, and respect for user privacy.

5. Account Registration and Authentication Information

Account registration is required to access the core features of My Stray App. During this process, users are required to provide basic identification and contact information to establish a secure and verifiable account. This information enables authentication, supports communication between users, and helps maintain the integrity of the platform. Verification mechanisms such as phone number or email confirmation may be used to reduce fraudulent activity and ensure accountability within the community.

Authentication information is used to manage user sessions, protect accounts from unauthorized access, and deliver personalized services. Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts. My Stray App employs reasonable technical and organizational safeguards, including encryption and access controls, to protect registration and authentication data from loss, misuse, or unauthorized disclosure.

Account-related information may be used to send service-related notifications, respond to user inquiries, resolve disputes, and comply with legal obligations. Such information is not shared with third parties for marketing purposes and is disclosed only where necessary to provide services, enforce platform policies, or comply with applicable laws and lawful requests from authorities.

6. Profile Information, User Roles, and Data Visibility

My Stray App enables users to create and maintain personal or organizational profiles that form the foundation of interaction and trust within the platform. Profile information is collected to establish identity, facilitate communication, and ensure meaningful participation in animal welfare activities. Individual users may provide details such as their name, profile photograph, contact preferences, and optional descriptive information that helps other users understand their role or intent. NGOs and shelters may provide organizational names, registration or accreditation details, shelter information, and representative contact details to establish authenticity and credibility within the community.

The platform operates on a role-based structure, meaning that data visibility and feature access depend on whether a user is registered as an individual or as an NGO. This distinction allows My Stray App to deliver relevant functionality while minimizing unnecessary exposure of personal information. For example, individual users may manage private house pets and interact with posts, while NGOs may view public pet listings and manage shelter animals. Profile information may become visible to other users when a user creates a post, comments on content, or initiates contact. This visibility is intentionally designed to enable coordination, trust, and faster response in animal-related cases.

My Stray App takes reasonable steps to ensure that only appropriate profile information is displayed publicly. Sensitive data such as personal contact details is shared only when users choose to disclose it as part of a post or direct communication. Users retain the ability to review, update, or correct their profile information at any time. Profile data is used solely to support platform operations, community engagement, safety, and compliance obligations, and is never used for unrelated advertising or commercial exploitation.

7. Pet Profiles and Animal Medical Records

My Stray allows users to create and manage pet profiles to help improve identification, care coordination, and community support for animals. When a user creates a pet profile, we may collect information such as the pet’s name, species, breed, age, gender, color, physical markings, vaccination details, sterilization status, medical history, and photographs. This information is provided voluntarily by the user and is primarily used to support features such as lost-and-found alerts, adoption listings, veterinary reference, and emergency identification.

Animal medical records uploaded or entered into the application may include vaccination certificates, treatment history, prescriptions, injury details, and other health-related information relevant to the animal. These records are intended to help pet owners, rescuers, foster caregivers, and authorized veterinarians make informed decisions regarding the animal’s health and safety. My Stray does not independently verify the accuracy of medical information submitted by users and relies on users to ensure that the data shared is correct and up to date.

Pet profiles and medical records are stored securely and are accessible only according to the visibility settings chosen by the user. Certain information may be displayed publicly when required for specific features, such as sharing a lost pet’s details to help in recovery or providing basic health information in adoption or foster listings. Sensitive medical information is not shared publicly unless the user explicitly chooses to make it visible or shares it with specific individuals or groups through the platform.

My Stray does not sell, trade, or misuse animal medical records. These records are used strictly to support app functionality, enhance animal welfare, and enable better coordination among community members and service providers. In some cases, anonymized or aggregated pet-related data may be used for analytical purposes to improve application features, safety mechanisms, and overall user experience. Such data does not identify individual users or animals.

Users retain full control over their pet profiles and medical records. They may edit, update, restrict visibility, or delete this information at any time through the app. Deleting a pet profile will remove associated medical records from active use, subject to applicable data retention practices described elsewhere in this policy. My Stray may retain limited backup copies for legal, security, or system integrity purposes, but these copies are not used for operational features once deletion is requested.

By using the pet profile and medical record features, users acknowledge that sharing accurate and relevant information is their responsibility and that My Stray acts only as a facilitating platform. While we take reasonable measures to safeguard data, we do not guarantee outcomes related to medical treatment, recovery, or identification. This section should be read together with other parts of this Privacy Policy to fully understand how pet-related data is handled, protected, and respected within the My Stray ecosystem.

8. Data Retention and Storage

My Stray retains user information, pet profiles, and related data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, provide application functionality, comply with legal obligations, and maintain the security and integrity of our platform. We follow a purpose-based retention approach, meaning data is stored only while it continues to serve a legitimate operational, safety, or legal requirement.

User account information is retained for the duration of the account’s active status. As long as a user continues to use the My Stray app, their profile data, posts, pet profiles, and interactions remain stored to enable uninterrupted access to features such as lost and found alerts, adoption listings, rescue coordination, and community engagement. If a user chooses to deactivate or delete their account, we initiate a process to remove their personal data from active systems within a reasonable timeframe, subject to technical and legal constraints.

Content generated by users, including posts related to lost, found, injured, adopted, or rescued animals, may be retained for a limited period even after account deletion if such content serves public interest, safety, dispute resolution, fraud prevention, or legal compliance purposes. Where possible, this data is anonymized or dissociated from personally identifiable information. Pet-related data that no longer serves an active purpose may be archived or securely deleted in accordance with our internal data handling practices.

My Stray stores data using secure servers and infrastructure designed to protect information against unauthorized access, loss, misuse, or alteration. We implement reasonable administrative, technical, and physical safeguards to protect stored data, including access controls, encryption where appropriate, and regular system monitoring. While we strive to use industry-standard security measures, no storage system can be guaranteed to be completely secure, and users acknowledge this inherent risk when using digital platforms.

Backup copies of data may be maintained for limited periods to ensure system recovery, disaster prevention, and continuity of service. These backups are securely stored and are not used for routine application operations. Once the retention period expires or data is no longer required, backup data is systematically overwritten or permanently deleted in accordance with our retention schedules.

Retention timelines may vary depending on the type of data, its sensitivity, and applicable legal or regulatory requirements. In certain cases, My Stray may be required to retain specific records for longer periods to comply with laws, respond to lawful requests from authorities, resolve disputes, or enforce our terms and policies.

By using the My Stray app, users acknowledge and agree that data retention is an essential part of providing a safe, reliable, and community-driven platform. We continuously review our retention and storage practices to ensure they remain aligned with legal standards, operational needs, and our commitment to protecting user privacy and animal welfare.

9. Third-Party Services and Integrations

My Stray may integrate with third-party services, tools, and platforms to enhance functionality, provide additional features, and improve user experience. These services may include, but are not limited to, cloud storage providers, mapping and location services, payment gateways, messaging platforms, analytics tools, and veterinary or adoption network services. When users interact with these integrations, certain information may be shared with third parties as necessary to enable the requested functionality.

For example, location data may be used with mapping services to provide accurate lost-and-found alerts, while messaging services may facilitate notifications to users or community members regarding pet activity or updates. Similarly, payment gateways may process donations, adoption fees, or service charges, requiring the transfer of limited transactional information. My Stray ensures that such third-party services are carefully selected and contractual agreements are in place to maintain user privacy and data security.

While we take reasonable steps to vet and secure these integrations, My Stray does not control the data practices of third-party providers. Users are encouraged to review the privacy policies of these external services to understand how their information may be collected, used, or shared outside of the My Stray platform. This section does not override the terms or privacy practices of third-party providers.

Third-party services are only provided access to the information strictly necessary to perform the intended function. For instance, a veterinary network integration may access a pet’s medical record details if the user has given explicit consent, but it will not receive unrelated personal user data. Similarly, analytics or performance monitoring tools may collect anonymized or aggregated data to enhance application performance without identifying individual users or pets.

My Stray may also use third-party services for security monitoring, fraud prevention, and system maintenance. These integrations help safeguard user accounts, protect sensitive information, and maintain platform stability. All data sharing with third-party services is limited to what is necessary for these purposes, and access is controlled and monitored.

By using My Stray and its integrated features, users consent to the use of third-party services as described in this Privacy Policy. We continually review our partnerships to ensure that third-party access aligns with our commitment to user privacy, data security, and animal welfare. Users retain the right to control what information they choose to share with these services and can manage permissions and consent through the app settings wherever applicable.

This section highlights that while third-party integrations are essential to delivering enhanced features, My Stray prioritizes user control, transparency, and responsible data handling at all times.

10. User Rights and Control

At My Stray, we recognize that users have the right to manage and control their personal information, pet profiles, and other data submitted through the app. We are committed to providing users with clear options and tools to exercise these rights in accordance with applicable privacy laws and best practices.

Users have the right to access the information we hold about them and their pets. Through the app, users can view their account details, posts, pet profiles, and medical records, enabling them to monitor how their data is being used. If users identify any inaccuracies or outdated information, they can update or correct it directly within the platform to ensure their data remains accurate and relevant.

Users also have the right to restrict or limit the processing of their personal data. For instance, privacy settings allow users to control the visibility of their profiles, posts, pet details, and medical records, deciding which information is shared publicly, with specific community members, or kept private. Users may adjust these settings at any time to manage their exposure and control interactions within the My Stray community.

Deletion is another fundamental right. Users may request the removal of their account, pet profiles, or specific content. Once a deletion request is submitted, My Stray initiates a process to remove data from active systems within a reasonable timeframe, while retaining certain information in backups only as necessary for legal obligations, fraud prevention, or system integrity. Users should note that some content, such as anonymized or aggregated data, may persist for analytical or operational purposes, but it will not identify individual users or animals.

Additionally, users can manage consent for specific app features, notifications, or third-party integrations. For example, sharing pet medical records with veterinarians, receiving community alerts, or enabling location-based services requires explicit consent. Users may withdraw or modify this consent at any time, which may impact certain app functionalities but ensures that data is processed only with user approval.

My Stray also provides mechanisms for users to lodge inquiries, complaints, or requests regarding their data. Users can contact our support team to understand, exercise, or enforce their rights. We strive to respond promptly and transparently, providing guidance and assistance while respecting privacy and data protection standards.

By offering these rights and controls, My Stray aims to foster trust, accountability, and empowerment within our community. Users are encouraged to actively manage their information and take advantage of the tools available to protect their privacy, safeguard pet data, and ensure a safe and responsible platform experience.

This section should be read in conjunction with all other parts of the Privacy Policy, as user rights are inherently linked to data collection, storage, sharing, and security practices described throughout the My Stray ecosystem.

11. Security Measures and Data Protection

At My Stray, the security of user information and pet-related data is a top priority. We implement a comprehensive set of technical, administrative, and physical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction. These measures are designed to ensure the confidentiality, integrity, and availability of all information processed through the My Stray platform.

Our technical safeguards include encryption protocols for sensitive data both in transit and at rest, secure authentication mechanisms for user accounts, and regular vulnerability assessments to identify and address potential risks. Access to data is restricted to authorized personnel only, based on the principle of least privilege, ensuring that employees and system administrators can access only the information necessary to perform their duties.

Administrative measures involve clear policies and procedures for data handling, staff training on privacy and security best practices, and continuous monitoring of system activity to detect and respond to suspicious behavior. Regular audits are conducted to assess compliance with internal policies, regulatory requirements, and industry standards.

Physical security controls are applied to facilities, servers, and backup systems to prevent unauthorized physical access. This includes secure data centers, restricted access areas, and monitoring systems to ensure the protection of hardware and storage devices that house user and pet information.

While we employ industry-standard security measures, no system can be guaranteed to be completely impervious to threats. Users are encouraged to follow best practices, such as using strong, unique passwords and promptly updating their app and device software, to further enhance security. My Stray is not liable for breaches or unauthorized access that may occur due to user negligence, compromised credentials, or events beyond our control.

In addition to protecting data, My Stray maintains protocols for responding to security incidents. If a breach is identified that may affect user information, we have processes in place to investigate, contain, and remediate the situation promptly. Affected users will be notified in accordance with applicable laws and regulations, along with guidance on actions they may take to protect themselves and their pets.

Data protection is a continuous responsibility. My Stray regularly reviews and updates security practices to adapt to evolving threats and technological advancements. By using the platform, users acknowledge that My Stray actively works to safeguard information but that digital environments carry inherent risks.

This section emphasizes that security is integral to the My Stray experience, complementing privacy practices, data retention policies, and user rights, all of which work together to create a safe, trustworthy, and responsible ecosystem for users and their pets.

12. Policy Updates and Changes

My Stray is committed to maintaining transparency about how user and pet data is collected, stored, and used. As part of this commitment, our Privacy Policy may be updated periodically to reflect changes in our practices, technological advancements, regulatory requirements, or new features within the application. Users are encouraged to review this Privacy Policy regularly to stay informed about how their information is handled.

When significant changes are made to the Privacy Policy that could materially affect the way user or pet data is collected, shared, or used, My Stray will take reasonable steps to notify users. This may include in-app notifications, email communications, or alerts through other channels associated with the user account. These notifications are intended to provide clear information regarding updates, allowing users to understand the impact and take any necessary actions to manage their data or preferences.

Minor or routine updates, such as clarifications, formatting improvements, or technical adjustments that do not substantially change data handling practices, may be made without specific notice. However, the updated Privacy Policy will always be made available within the app and on official My Stray platforms, ensuring continued access for all users.

By continuing to use My Stray following any updates to the Privacy Policy, users acknowledge that they accept and agree to the revised terms. Users who do not agree with any changes have the option to modify their account settings, limit certain data sharing, or discontinue use of the application. In such cases, users may request deletion of their personal information and pet-related data as described in the User Rights and Control section of this Privacy Policy.

My Stray encourages users to provide feedback regarding privacy practices and policy changes. Input from our community helps us improve transparency, enhance security measures, and ensure that our platform continues to meet the expectations of both users and regulatory authorities.

This section reinforces that privacy is an ongoing commitment. Users are active participants in managing their data, and staying informed about policy updates ensures that My Stray remains a secure, reliable, and trustworthy environment for managing pet profiles, medical records, and community interactions. The Privacy Policy, along with these updates, serves as the foundation for responsible data handling within the My Stray ecosystem.

13. Contact Information and Support

At My Stray, we understand that questions, concerns, or requests regarding privacy and data protection are important to our users. To support transparency and provide assistance, we offer clear channels for users to contact our team regarding their account, personal data, pet profiles, medical records, or any other aspect covered under this Privacy Policy.

Users may reach out to our support team via the contact options available within the app or through the official My Stray website. Communications may include inquiries about accessing, updating, or deleting information, reporting concerns about data handling, requesting clarification on policy provisions, or addressing any security-related issues. Our team is committed to responding promptly and providing clear guidance to help users exercise their rights and manage their data effectively.

When contacting My Stray, users are encouraged to provide sufficient detail to allow us to identify their account or the specific issue, while avoiding sharing sensitive information unnecessarily. This helps ensure that support requests are addressed efficiently and securely. Personal data shared during support interactions is treated with the same level of confidentiality and security as data collected through the app.

In addition to individual support, My Stray may provide educational resources, FAQs, and guidance within the app to assist users in understanding privacy practices, managing account settings, and protecting pet information. These resources are designed to empower users to make informed decisions about their data and the data of their animals.

By providing contact and support channels, My Stray aims to foster trust, accountability, and open communication with its user community. We encourage users to raise concerns or questions whenever they arise, ensuring that privacy, security, and responsible data management remain at the forefront of the My Stray experience.

This section should be considered in conjunction with all other sections of the Privacy Policy. Together, they establish a comprehensive framework for how user and pet information is collected, managed, stored, protected, and communicated, reinforcing My Stray’s commitment to privacy, transparency, and community trust.

14. Consent and Acceptance

By using the My Stray app, users provide their informed consent to the collection, storage, use, and sharing of personal information, pet profiles, medical records, and other data as described in this Privacy Policy. This consent forms the basis for the lawful and transparent processing of information within the My Stray ecosystem, ensuring that the platform can operate effectively while respecting user privacy and animal welfare.

Consent is obtained when users register for an account, create pet profiles, submit medical records, or engage with app features such as lost-and-found alerts, adoption listings, community messaging, or third-party integrations. Users have the right to provide, withhold, or withdraw consent at any time, with certain functionalities contingent upon specific permissions. For instance, sharing a pet’s medical records with a veterinarian or enabling location-based alerts requires explicit user approval.

Continuing to use My Stray after updates to this Privacy Policy or changes to consent requirements is considered acceptance of the revised terms. Users are responsible for reviewing policy updates and adjusting settings or permissions accordingly. In situations where consent is withdrawn, some features may become limited or unavailable, and users are encouraged to manage their preferences through app settings or contact support for guidance.

My Stray emphasizes that consent is voluntary and informed. Users should understand what data is being collected, how it is used, who may have access, and the implications of sharing it. The platform provides clear explanations, privacy settings, and management tools to empower users to control their data and pet-related information effectively.

By agreeing to this Privacy Policy and providing consent, users help create a safe, responsible, and community-oriented environment where pet welfare, transparency, and privacy coexist. This section, together with all other parts of the policy, establishes a framework ensuring that user participation in My Stray is guided by trust, clarity, and accountability.

15. Children's Privacy

My Stray is committed to protecting the privacy and safety of all users, including minors. Our platform is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals in this age group without verifiable parental consent. Users under 13 are encouraged to use the app only with the supervision and approval of a parent or legal guardian.

When users under the age of 13 do provide information with parental consent, the collection, storage, and processing of such data is handled with extra care to ensure compliance with applicable laws and best practices for children’s privacy. This includes minimizing the type and amount of information collected, securing access to sensitive data, and preventing its use for unauthorized purposes.

Pet profiles, medical records, or other content submitted by minors are subject to the same privacy and security protections as those provided to adult users. Parents or legal guardians have the right to review, update, or delete their child’s information at any time. They may also withdraw consent for data processing, which may limit certain app functionalities but ensures that their child’s data is no longer processed or shared.

My Stray may provide parental guidance and educational resources within the app to help families understand how to use the platform safely, manage pet-related information, and navigate privacy settings. These resources are designed to empower guardians to oversee their child’s interactions with the app while maintaining the privacy and security of all data.

If My Stray becomes aware that personal information from a child under the age of 13 has been collected without parental consent, we take prompt steps to delete such data from active systems. Users or parents who believe that a child’s information has been collected in violation of this policy are encouraged to contact My Stray support immediately so that the matter can be addressed.

This section should be considered alongside all other privacy practices described in this document. Protecting children’s privacy reinforces My Stray’s overall commitment to safety, responsible data handling, and fostering a trustworthy environment for all users and their pets.

16. Cookies and Tracking Technologies

My Stray uses cookies and similar tracking technologies to enhance the functionality of the app, improve user experience, and analyze patterns of usage. Cookies are small files placed on a user’s device that help the app remember preferences, login information, and other settings to provide a more personalized experience. These technologies may also be used to monitor interactions, detect technical issues, and optimize app performance.

We may use both session cookies, which expire once the user closes the app, and persistent cookies, which remain on the device for a specified period to remember user preferences and settings across sessions. Tracking technologies may also include web beacons, pixels, or similar tools that enable the collection of information about app usage, such as pages visited, features accessed, and interactions with notifications or alerts.

Information collected through cookies and tracking technologies is used for purposes such as improving navigation, personalizing content, measuring engagement, identifying trends, and supporting security measures. For example, data from these tools can help detect unusual activity, prevent unauthorized access, or optimize the visibility of lost-and-found alerts and adoption listings.

Users have the ability to manage cookie preferences within the app or through device settings. While disabling certain cookies may limit access to some features or reduce personalization, My Stray provides guidance to help users make informed choices about which cookies or tracking technologies they permit. No personally identifiable information is collected through cookies without user consent, and data gathered is handled in accordance with this Privacy Policy.

Third-party services integrated into My Stray, such as analytics or advertising partners, may also use cookies or tracking technologies when users interact with their features. In such cases, the collection and use of data are governed by the respective third party’s privacy policies. Users are encouraged to review these policies to understand how information is processed outside of My Stray.

By using My Stray, users consent to the placement and use of cookies and tracking technologies as described in this section. These tools support a smoother, more efficient, and secure user experience, while enabling the app to function responsibly and provide valuable features for pet welfare and community engagement.

This section works in conjunction with other parts of this Privacy Policy, ensuring transparency, user control, and responsible data handling throughout the My Stray ecosystem.

17. International Data Transfer

My Stray operates as a digital platform that may be accessed by users from various countries. As such, information collected through the app—including user data, pet profiles, medical records, and related content—may be stored, processed, or transmitted to servers located in jurisdictions outside the user’s country of residence. These international transfers are necessary to provide seamless app functionality, ensure availability of services, and maintain security and operational efficiency.

When data is transferred internationally, My Stray takes appropriate measures to protect it in accordance with this Privacy Policy and applicable legal requirements. These measures may include the use of secure servers, encryption protocols, access controls, and contractual safeguards with service providers or hosting partners. The goal is to ensure that user and pet data receives a level of protection comparable to that provided in the user’s home jurisdiction, even when stored or processed abroad.

Users should be aware that privacy regulations vary by country, and the legal protections applicable to their data in a foreign jurisdiction may differ from those in their own country. My Stray is committed to applying consistent privacy standards and maintaining transparency regarding international data transfers. By using the app, users acknowledge and consent to such transfers as necessary for the operation, support, and improvement of the platform.

International data transfer may occur for a variety of purposes, including: supporting cloud-based services, integrating third-party tools and veterinary networks, enabling communication and notifications, performing data backups, and conducting analytics to improve app performance and features. All transfers are carried out with attention to security, confidentiality, and user consent.

My Stray encourages users to manage their privacy settings, control permissions, and review this Privacy Policy regularly to understand how international data transfers are handled. Users who have concerns regarding cross-border data handling may contact our support team for further clarification or to exercise their rights under applicable laws.

This section reinforces that My Stray is committed to protecting data globally while maintaining compliance, transparency, and user trust, ensuring a consistent and secure experience for all users regardless of geographic location.

18. Legal Compliance and Law Enforcement

My Stray may be required to access, preserve, or disclose user information, pet profiles, or other data in order to comply with applicable laws, regulations, legal processes, or governmental requests. This includes situations such as responding to subpoenas, court orders, or other legal obligations, as well as cooperating with law enforcement agencies to prevent, investigate, or address illegal activities or threats to public safety.

In such cases, My Stray strives to limit the disclosure of personal information to what is strictly necessary to meet legal requirements. We evaluate all requests carefully to ensure they are valid and enforceable, and whenever permitted by law, we may notify users about requests affecting their information before any disclosure occurs. However, there may be circumstances in which notification is legally prohibited or restricted, such as ongoing investigations or sensitive national security matters.

Legal compliance may also involve retaining certain user or pet-related data beyond normal retention periods to satisfy regulatory obligations, resolve disputes, enforce agreements, or protect the rights and safety of our users, community members, or the platform itself. My Stray may engage legal counsel or third-party experts to ensure that all requests for data are handled appropriately, securely, and in accordance with applicable laws.

Users are encouraged to understand that while My Stray prioritizes privacy and data security, adherence to legal and regulatory requirements may necessitate sharing information with authorities. These actions are taken solely to comply with lawful obligations and to maintain the integrity, safety, and accountability of the My Stray platform.

This section should be read alongside other parts of the Privacy Policy, as legal compliance interacts with data collection, retention, third-party sharing, and user rights. By using the My Stray app, users acknowledge that information may be disclosed under legal circumstances in a manner consistent with the platform’s commitment to transparency, security, and responsible data management.

19. Limitation of Liability

While My Stray strives to provide a safe, reliable, and effective platform for users and their pets, the app and its services are provided on an “as-is” basis. Users acknowledge that despite the implementation of robust security measures, data handling protocols, and privacy protections, no system can be guaranteed to be completely secure, error-free, or uninterrupted.

My Stray, its affiliates, employees, and partners shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the app, including but not limited to loss, misuse, or unauthorized access to personal information, pet profiles, medical records, or other data. This includes any damages resulting from system downtime, technical malfunctions, breaches by third parties, or inaccurate information provided by users or third-party services.

Users are responsible for maintaining the confidentiality of their account credentials and for taking reasonable precautions to protect their own devices and data. My Stray cannot assume liability for any loss or harm caused by user negligence, compromised passwords, or failure to follow security recommendations.

Additionally, while My Stray provides features to assist in the recovery of lost pets, facilitate adoption, and support animal welfare, the platform does not guarantee outcomes regarding animal identification, health, or adoption processes. Users remain responsible for decisions and actions taken based on information available through the app, and the platform cannot be held accountable for consequences arising from such decisions.

This limitation of liability applies to all claims, whether based in contract, tort, negligence, or any other legal theory, to the fullest extent permitted by applicable law. Users are encouraged to carefully review this Privacy Policy and the Terms of Service to understand the scope of My Stray’s responsibilities, user obligations, and the boundaries of liability.

By using My Stray, users acknowledge and accept these limitations, understanding that the platform serves as a facilitator for community engagement, pet welfare, and data management, rather than a guarantee of specific results or outcomes. This section reinforces the importance of responsible usage, informed decision-making, and adherence to best practices for protecting personal and pet-related information within the My Stray ecosystem.

20. Governing Law and Dispute Resolution

This Privacy Policy and any disputes or claims arising out of or relating to the use of the My Stray app, including the collection, storage, and processing of user and pet data, shall be governed by and interpreted in accordance with the laws of the jurisdiction in which My Stray operates, without regard to its conflict of law provisions. Users agree that these laws provide the framework for resolving any issues that may arise between the platform and its users.

In the event of any disputes, disagreements, or claims regarding privacy practices, data handling, or app usage, My Stray encourages users to first contact our support team to attempt informal resolution. Many concerns can often be addressed promptly through direct communication, clarification, or technical assistance. Users are expected to provide clear details regarding the issue to enable an effective and timely response.

If a dispute cannot be resolved informally, users and My Stray agree to engage in good faith negotiations to reach an amicable settlement. Should these efforts fail, disputes may be subject to arbitration, mediation, or adjudication in the appropriate legal forum, as outlined in our Terms of Service. Users acknowledge that pursuing disputes through these mechanisms helps avoid unnecessary escalation and reduces the burden on courts while ensuring fair resolution in line with applicable laws.

My Stray makes every effort to ensure that its privacy practices comply with relevant laws and regulations. Users are encouraged to familiarize themselves with this Privacy Policy, the Terms of Service, and any updates to understand their rights, obligations, and the legal framework governing the use of the app.

By continuing to use My Stray, users agree to the governing law and dispute resolution provisions set forth in this section. This ensures that both the platform and its community operate under clear legal expectations, promoting accountability, transparency, and a responsible environment for managing pet profiles, medical records, and community interactions.

This section completes the legal foundation of the Privacy Policy, providing clarity on how conflicts are addressed while maintaining the platform’s commitment to user trust, security, and compliance.

21. Severability

In the event that any provision of this Privacy Policy is found to be invalid, unenforceable, or unlawful under applicable law, that provision shall be deemed severed from the rest of the policy. Such a determination shall not affect the validity, enforceability, or legality of any other provision contained herein. The remaining provisions of the Privacy Policy shall continue in full force and effect, maintaining the rights and obligations of users and My Stray.

Severability ensures that even if a particular section or clause is challenged or deemed unenforceable, the overall framework of this Privacy Policy remains intact. This approach protects the integrity of the privacy commitments outlined throughout the document, including data collection, storage, security, user rights, pet profiles, medical records, third-party integrations, and legal compliance.

Users acknowledge that this policy is intended to be interpreted in a manner that upholds its purpose—ensuring transparency, accountability, and responsible handling of personal and pet-related information—while remaining adaptable to changes in law or regulatory requirements. Any adjustments resulting from the severance of a provision will be implemented to preserve the core intent and protective measures described in this Privacy Policy.

By including a severability clause, My Stray reinforces its commitment to maintaining a consistent and enforceable privacy framework, ensuring that users’ rights and data protection measures are preserved even in circumstances where specific legal provisions may be modified or limited by external authorities.

This section, in conjunction with all prior sections, provides a resilient foundation for privacy practices within My Stray, ensuring that the platform continues to operate responsibly, transparently, and in the best interest of both users and their pets.

22. Acknowledgment and Acceptance

By accessing or using the My Stray app, users acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Privacy Policy. This acknowledgment confirms that users are aware of how their personal information, pet profiles, medical records, and other data are collected, used, stored, and shared within the My Stray ecosystem.

Acceptance of this Privacy Policy is a prerequisite for using the app and its features. Users provide their consent to the processing of their information as described throughout this document, including participation in lost-and-found alerts, adoption listings, community interactions, third-party integrations, and data analytics for service improvement. Users also understand that certain app functionalities may depend on granting specific permissions, and declining or withdrawing consent may affect the availability of those features.

By continuing to use My Stray after any updates or modifications to the Privacy Policy, users signify their ongoing acceptance of the revised terms. It is the user’s responsibility to remain informed about the contents of this policy and to review changes regularly to understand how data handling practices may evolve over time.

This section reinforces that user engagement with My Stray is based on informed consent and mutual understanding. Acknowledgment and acceptance create a foundation of trust between the platform and its users, ensuring that privacy, security, and responsible data management are upheld consistently across all interactions.

Ultimately, this acknowledgment binds both the user and My Stray to the practices, obligations, and protections described in this Privacy Policy, promoting a safe, transparent, and accountable environment for users, their pets, and the broader community.

23. Feedback and Suggestions

My Stray welcomes feedback, suggestions, and ideas from users to improve the app, enhance user experience, and strengthen our services for pet welfare and community engagement. Users may provide feedback regarding features, functionality, privacy practices, security measures, or any other aspect of the platform through the designated channels within the app or via official contact methods.

When users submit feedback or suggestions, My Stray may collect, store, and analyze the information provided to evaluate potential improvements, implement new features, or address issues. Users acknowledge that any feedback shared becomes the property of My Stray and may be used, adapted, or incorporated into the app without any obligation or compensation to the user, provided that it is not personally identifiable unless consent has been explicitly given.

Feedback may include reports about lost or found pets, recommendations for app enhancements, or observations about community interactions. While My Stray may act on user suggestions, the platform does not guarantee implementation of all feedback, and decisions regarding app updates remain at the discretion of My Stray’s development and management teams.

Users are encouraged to provide feedback responsibly, ensuring that submissions do not contain false, misleading, or harmful information, and do not infringe on the rights of other users, animals, or third parties. My Stray reserves the right to remove, ignore, or take action against feedback that violates these standards or is otherwise inappropriate.

This section highlights the importance of community participation in shaping the My Stray experience. By sharing feedback and suggestions, users contribute to the continuous improvement of the app while supporting transparency, accountability, and a user-driven approach to privacy, security, and pet welfare.

Engaging with feedback processes demonstrates the collaborative nature of My Stray, reinforcing that the platform’s growth, features, and enhancements are shaped by the very users who rely on it for the care and protection of their pets.

24. Contacting Us for Privacy Concerns

Users of My Stray who have questions, concerns, or complaints regarding this Privacy Policy, the handling of their personal information, pet profiles, medical records, or any other data-related matter may contact our dedicated privacy team. We provide multiple channels to ensure that inquiries are addressed efficiently and securely, including in-app support, email communication, and official contact forms on the My Stray website.

When reaching out, users should provide sufficient details about their account or the specific issue while avoiding the sharing of sensitive credentials or unnecessary personal information. This enables our team to investigate, respond, and resolve concerns promptly, while maintaining the security and confidentiality of user data throughout the process.

Our support team is committed to transparency, accountability, and timely responses. Users can expect acknowledgment of their inquiries, guidance on how to exercise their data rights, and updates regarding the resolution of complaints or questions. My Stray may also provide recommendations or resources to help users better understand their privacy options and manage their information effectively within the app.

If a user believes that their privacy rights under applicable law have been violated, they may also contact relevant regulatory authorities in addition to reaching out to My Stray. We encourage users to use the available channels to address concerns directly with the platform, as many issues can often be resolved quickly through our internal support process.

This section reinforces My Stray’s commitment to fostering trust and accountability. Providing clear avenues for privacy inquiries ensures that users feel empowered to take control of their data, make informed decisions, and engage safely and confidently with the app. By maintaining open communication, My Stray supports a community where user rights, transparency, and animal welfare are prioritized.